Tindahan

Support

Help for Tindahan and Tindahan Pro.

The right channel depends on which product you have. The free theme is supported in the WordPress.org forums; the paid add-on is supported by email.

Free theme support

Post your question in the theme's support forum on WordPress.org. That keeps the answers searchable for the next person with the same problem.

The forum link appears on the theme's WordPress.org page once the theme is approved. Until then, pre-sale and setup questions are welcome by email.

Pro support

Email [email protected] with your site address, WordPress version, theme and plugin versions, and what you did, what you expected, and what happened.

Support covers an active licence, plus a 14-day grace period after it ends. Replies are usually within two business days (Australia time).

Before you email

These four pieces of information solve most support threads in one reply:

  1. Your site address (the URL where the problem shows).
  2. WordPress version, theme version and Pro plugin version.
  3. What you clicked or changed just before the problem appeared.
  4. What you expected to see, and what you saw instead.

If you have Tindahan Pro, copy the licence status from the Tindahan Pro admin page and paste it into the email. It never includes the full key, so it is safe to share.

Common fixes

  • No menu on the site: assign the menu to a display location in Appearance, then Menus.
  • Shop page missing: run the WooCommerce setup wizard, or create the pages and point WooCommerce at them in WooCommerce, then Settings, then Advanced.
  • Assistant missing: check that your Pro licence is active, the assistant mode is set, and the scope includes the page you are testing.
  • Product links look like shop/?p=123: go to Settings, then Permalinks, and choose Post name.

See the getting started guide for a full walkthrough.

Pre-sale questions

Ask anything about licences, refunds, features or whether Tindahan fits your project at [email protected].

Refunds are available for 14 days after purchase. No card or payment details are stored on this site; all payments are handled by the checkout provider.